Scoir’s renewal process was bottle necked in manual, error prone renewal activities. Critical renewals were squeezed into a short window every year due to academic budget cycler, creating errors, delays, and wasted time as CSMs shifted away from meaningful customer engagement activities to manage renewal records. Growth was at risk—and leadership knew automation had to happen fast.
Scoir’s renewal process was bottle necked in manual, error prone renewal activities. Critical renewals were squeezed into a short window every year due to academic budget cycler, creating errors, delays, and wasted time as CSMs shifted away from meaningful customer engagement activities to manage renewal records. Growth was at risk—and leadership knew automation had to happen fast.
Traction AI implemented a scalable renewal automation solution using HubSpot Operations Hub. We eliminated manual tasks, streamlined system integrations, and created live dashboards to track renewal performance in real time—transforming renewals from a fire drill into a repeatable, scalable process.
Scoir saved 2,600 hours annually—regaining 11 full weeks of productive time. With costs down and data accuracy up, the team refocused on high-value work and set the stage for sustained growth and customer success.
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